+2In the Ticket List View, it would be beneficial to see how many tickets there are in each ticket list directly from that view. I know you can build Dashboards to show this, but adding it would expand the possibilities in the ‘Way of Working’ options in Freshservice.
To illustrate:
+5That would indeed be a good idea, here’s an upvote.
I've worked around this by adding Dashboard Scorecard widgets for each view.
If you want, you can even put them into a doughnut- or bar chart so you can immediately see who has how many of each calls to their name.
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