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Show only the canned responses belonging to the group of a specific ticket

Related products:Freshdesk
  • December 14, 2016
  • 1 reply
  • 10 views

We have 7 brands and all of our agents need to handle them. Per brand we use about 7 different folders with Canned Responses. When replying to a ticket it gets very confusing since you need to scroll down like 42 different canned response folders.

 

Please add a feature too only show the group Canned Responses of the ticket which is being handled.  

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


The agents can choose the folder in the canned responses widget and then get the list of canned responses that belong to the group/folder.



Cheers!