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Show priority on Customer Portal

Related products:Freshdesk
  • April 4, 2019
  • 10 replies
  • 40 views
M
Apprentice

Hi,


Can you please tell me how I can show the ticket priority on the customer portal?


I notice you can sort by priority and export tickets to with the priority, but it is not contained on the view anywhere.


Please see screenshot.

2019-04-05073127-slack-buildsafe_40056.png

10 replies

O
Contributor
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Not sure if I have understood the requirement completely, but you can make the field "Priority" visible to the customer by maintaining the ticket fields, specifically the field priority, and selecting "Display to customer". Is that what you are looking for?


image


M
Apprentice

Hi Mark,


This is already ticked. 


image


This is what the customer portal currently looks like:

image


This is what I would like it to look like (Showing Priority on the main interface)

image


Do the screenshots make the requirement clearer?



O
Contributor
Forum|alt.badge.img+7

OK. So the customer can see the priority on individual tickets, but you want it on the overview list. 

ady
Contributor
Forum|alt.badge.img+3
  • ady
  • Contributor
  • April 11, 2019

Hi Mark, 


This would be my use case, and I don't want to speak for Mitch, but I'm pretty sure that's what he's after too!

M
Apprentice

Hi Mark,


Yes, most users would prefer to view any changes to status or priority in the overview screen instead of the individual ticket. 

V
Community Debut

Hello, 


We're all ears! 


This is indeed a thoughtful suggestion. Happy to take it up as a feature request and we'll reach out to you with further updates!

Cheers

T
Community Debut
  • thiago_15251
  • Community Debut
  • September 16, 2020

Any news on that? Since you've already have the date, I assume this is a simple thing that'd make everyone's lives easier.

J
Apprentice
Forum|alt.badge.img+1
  • jd_21111
  • Apprentice
  • September 18, 2020

I also have a request for this from a customer.

V
Community Debut

Hello, 


We are exploring the possibilities of this feature. We'll keep you posted if we have any progress on the same. 


Cheers!

GlennetteGoodbread
Community Debut

This seems like a very simple request that would make the software so much easier to use. As a client, I need to see priorities on the overview screen so I know at a glance which ones to change when something more important comes in. Going individually to 20 tickets takes a ridiculous amount of time.

Thanks!

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