My idea is to make it visible to requesters in the fresh service portal what the current open ticket count is. For a small organization that only has 1-2 help desk agents, it would help to generate understanding for why a ticket may be taking awhile to get to if the agents are working through a backlog of 50+ tickets for instance.
New Idea
Show Requester current count of open tickets on portal (how busy agents are)
+4
There is a way to do it,
We can get the count of tickets in a view via API, ref: https://api.freshservice.com/v1/#view_all_ticket
The only issue with that is, we will need to use an API key of an agent and if someone checks the source of the portal, they will get to see the API key.
If the portal is IP whitelisted and SSO enabled, I will give you the code which does this, you can post it in the home page and will display the count.
Please let me know your thoughts.
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