There's currently no easy way I can find to show the response time for an individual ticket. I can go in and manually calculate that, but I can't see the response time that's used by the SLA.
Closed for Voting
Show response time on ticket
It would be incredibly helpful to be able to scan the list of tickets and look at those that took the longest to resolve. Exception reporting. We then focus on why this particular ticket took so long to resolve and then we improve whatever caused it to take so long to resolve.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.