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Show SLA policy info and customer info at ticket level

Related products:Freshdesk
  • December 16, 2013
  • 5 replies
  • 29 views
T
Contributor

We would like to see some more information about the customer (especially SLA) on the ticket view page.


An on/off option (checkbox) to show the customer description info in the requester info box should also be available.

5 replies

V
Contributor
  • vijay.shankar
  • Contributor
  • December 16, 2013

Hi Tor


Would this help - A Freshplugs to show the info about the SLA Policy Name set for this Company ?


Freshplugs to bring the COMPANY Description below the Requester Info - No ON/OFF option, but a static one.


thanks

vijay

P
Contributor
  • paul_10315
  • Contributor
  • January 16, 2014
Hi Vijay, That would be really useful to display the SLA Policy Name, if it could show the Response and Resolution for the ticket Priority also that would be Awsome. Thanks
V
Contributor
  • vijay.shankar
  • Contributor
  • February 18, 2014

Hi 


We only show the SLA assigned to the COMPANY, the Response & Resolution time will be very complex Freshplugs to make.


we can bring this above Freshplugs where in the SLA Policy can be shown along with COMPANY description 


regards
Vijay

M
Apprentice
  • mk
  • Apprentice
  • December 21, 2016

Is this possible? Because I can't find this anywhere in the custom apps forums?

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


You can use the requester widget to display customer fields in addition to the default fields like email,phone etc. on the ticket page. You can customise the widget under Admin -> Customer Fields section. 




Cheers!

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