When a ticket is open, we can see this.
When a ticket is solved, we see this.
And when a ticket is closed, we see this.
This makes it impossible when reviewing tickets to see if we first response, and solved the ticket within SLA. If I want to find this out, we have to export the ticket list to excel.
It would be incredibly helpful to show both the first response and resolution status on the ticket, along with the due datetime, and the datetime that the first response and resolutions were completed