Is it possible to make the freshchat icon show the number of unread notifications on the freshdesk dashboard?
Our after sale service team handles emails with FreshDesk and they have a shortcut icon to FreshChat to handle chats. They don’t handle chats from the Freshchat UI because it’s easier to stay on one "tool".
Having this kind of “red circle” will prevent our team to forget to check the chats, and could definitely help improve the overall efficiency.
Is it sometime you can consider adding in order to improve your product?
