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New Idea

Show the parent category when moving solution to another folder

Related products:Freshservice
  • April 5, 2022
  • 1 reply
  • 20 views

jeffshurtliff
Contributor
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When moving a solution to another folder, it becomes difficult to know where the destination folder resides when different categories have the same folder names, such as “General”, “FAQ”, etc.

It would be great if the parent category was shown for each folder in the search results to make choosing an option more intuitive and less trial-and-error.

 

1 reply

zachary.king
Top Contributor ⭐
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  • Top Contributor ⭐
  • April 6, 2022

Great suggestion! Have to admit I have struggled with this as well. We removed the duplicated folders under the parent folder to help mitigate this issue. But ultimately that is not the best workaround, especially when dealing with things like Hardware and Software that often will have overlapping folder titles. Hopefully we can get more granular in search.