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Show which actions was triggered/conditions were met in a workflow in the activity log of a ticket

Related products:Freshservice
  • February 13, 2025
  • 0 replies
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Letti
Apprentice
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Sometimes workflows produce undesired results or interfere with each other. In the activity log of a ticket, we can see which workflow has performed an action, but not exactly which action was taken or which condition was met. In large and complex workflows, the same condition or action can appear in multiple places.

 

This would be very helpful when troubleshooting workflows.

Example of a large workflow​​​​​