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Showing certain tickets as forum posts

Related products:Freshdesk
  • October 16, 2012
  • 3 replies
  • 25 views

I'd like to be able to expose some tickets (those that we accept as bugs) in the forums somehow so others can see that the bug has been reported and what the state of it is (as well as provide more input).

3 replies

  • Author
  • Apprentice
  • October 16, 2012
Having found the API i realize i could probably create something that pulls out tickets based on a tag or something similar. Only thing is that i'm not really interested in full-on development and setting up a server or something to handle the logic so perhaps exposing tickets through a jsonp (or similar) API I could add a bit of simple javascript to a page to fetch the tickets i'm interested in and output them on the page (I've done something similar with AgileZen http://help.agilezen.com/discussions/community-questions/426-confluence-wiki-integration-example using their jsonp support http://dev.agilezen.com/concepts/formatting.html#jsonp_support)

  • Author
  • Apprentice
  • October 19, 2012
Discovered that we can put customers into the same companies and let them see each other's tickets. I think this will be good enough to solve my users' requests. Would still be nice to have a tighter integration between a forum post and a ticket instead of copying data back and forth.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


You can find the option under 'More' in the ticket page as show below:



When you opt for 'Convert to Topic', you will be redirected to topic creation page and you can go ahead to post the forum topic under the requester's name. 


Cheers!