I would really like to be able to organize the side panel on an open ticket. At the moment, the default setting is to have the contact details page open so that this is the only information actively visible when the ticket is open. Shown below
It would be helpful to be able to reorder that either the to-do list, or another app could be the top option and opened automatically. Specifically with the FreshDesk Customer Success app, as there is a lot of information I would like my team to be aware of when responding to a ticket, but I would like for it to be obvious, rather than an added step in the process.
Below is the current order of the options. You have to actively minimize the contact details before opening the other app. Reordering these would significantly improve the experience.
