Skip to main content
Closed for Voting

Simple Company Breakdown Report

Related products:Freshdesk
  • January 28, 2014
  • 6 replies
  • 34 views
V
Contributor

Hi Freshdesk Team,


I may be missing this, but I'm looking for a simple company breakdown report.  What I would like to see is a bar chart that lists all customers where I can choose to display one of several paramaters:  Tickets Submitted, Tickets resolved, Average time Per Ticket, Interactions per Ticket, Response rate.


Thank you,


Vincent

6 replies

S
Contributor

Hi Vincent, 


Thank you for writing to us. The Customer At a Glance will generate the information that you are looking for. You can access this report by clicking on your Admin tab-->Reports--> Customer at a Glance.The report will pull up information such as received tickets,resolved tickets,average response time and other parameters.  


I hope you are enjoying your Freshdesk evaluation so far. 


With Regards


Samyuktha

V
Contributor
  • varezzi
  • Author
  • Contributor
  • January 30, 2014

Hi Samyuktha and Thank you for the reply.


Unless I'm mistaken, the customer at a glance report shows this for a single customer, but I cannot see multiple customers at the same time for comparison. 


Is there an option I'm missing?


Thank you,


Vincent

S
Contributor

Hi Vincent, 


The customer at a glance report shows pulls up information for a single customer. As a work around for comparing various customers, you could consider exporting the reports for analysis.  


Thanks 

V
Contributor
  • varezzi
  • Author
  • Contributor
  • September 7, 2016

Hi Samyuktha,


Thank you for your suggestion. I did try this but we have 60 unique customers. 


The frustration stems from removing a perfectly good overview report that functioned well and not providing a good alternative.  Pulling those monthly metrics simply and easily to debrief with your team is crucial and will make the detailed reports more valuable by allowing to you find issues at the high level before drilling deeper.  


Removing functionality is frustrating and I personally don't understand this.  Are you planning to implement a new overview report in the short term or should we start looking into a freshdesk alternative?

B
Contributor
  • bharris
  • Contributor
  • September 8, 2016
We would upgrade to a paid account in a heartbeat if this were available.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


With the Top Customer Analysis report, you'd be able to compare and track the metrics related to tickets submitted by your customers. Although you wouldn't be able to select specific companies and run the report, it provides you an account of top 5 and also bottom 5 customers based on the ticket volume submitted. Here's a snapshot:



You can read more about this report  here -> Top Customer Analysis


Cheers!



Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement