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Simple toggle to disable knowledge base for everyone

Related products:Freshdesk
  • August 11, 2021
  • 0 replies
  • 79 views

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Right now, you can choose to display your solutions (knowledge base) to either all users or just logged in users:

It’d be nice (and fairly simple) to add a third option, disabling solutions for all users. Especially when bootstrapping a support portal, you may not have much content initially and it doesn’t make sense to display such an empty page.  You can of course edit the template manually (if you have a Pro plan, that is), but upon looking at the template you can see that this is already guarded by a simple:

{% if portal.has_solutions %}

It should be quite easy to disable it for everyone with that same admin UI as above.

If you don’t have a Pro plan, you can hack around this via CSS.  This isn’t perfect, but it’s a start:

a[href^="/support/solutions"] {
display: none;
}

.hc-search {
display: none;
}

#solutions-index-home {
display: none;
}