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Single-click to add myself to watch list for current ticket

Related products:Freshdesk
  • June 27, 2017
  • 5 replies
  • 15 views
E
Contributor

Could we please make it a single-click action to add myself to the watch list for the current ticket?

5 replies

E
Contributor
  • eiren.smith
  • Author
  • Contributor
  • October 30, 2017

This is now a two-click affair with the new Mint UI. This works for me. Click on the star in a ticket, then choose "+ Add me" next to "Ticket watchers".

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aravind.sundararajan
Skilled Expert
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Hello Mr.Smith,


Have you tried using the keyboard shortcuts on the ticket page? Hitting on "w" would add yourself as a watcher on the ticket.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
E
Contributor
  • eiren.smith
  • Author
  • Contributor
  • July 6, 2018

Thank you. I know about it today, but I may not have known about it when I asked for this a year ago with this post. Or perhaps the 'w' hotkey didn't exist back then — I don't know.

aravind.sundararajan
Skilled Expert
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Thank you, Mr.Smith. I'm to be blamed for the year long delay but hope to make this better. Your comment re-assures my belief :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
E
Contributor
  • eiren.smith
  • Author
  • Contributor
  • July 6, 2018

Well, thanks for owning it, Aravind.

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