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size limit on custom multi-line text field

Related products:Freshdesk
  • June 30, 2020
  • 0 replies
  • 141 views

Hi,


we'd like to use a custom field with type multi-line text. Customers would fill this field with log messages (which sometimes can be a lot). Seems like this field has a limit of 1500 characters. The build in description field (which is also multi-line text) does not have such a limitation.

Can you remove this limit?


BR

Tamás