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New Idea

SLA Additional Criteria

Related products:Freshdesk
  • May 9, 2024
  • 0 replies
  • 12 views

Shaine Chance
Skilled Expert
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Was raised in ticket but closed

 

The options for filtering on SLAs are too small. We have different criteria that needs to be met when an SLA kicks in and unfortunately the filters do not allow this to work.

Can this be improved?