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SLA breach actions

Related products:Freshservice
  • July 19, 2019
  • 1 reply
  • 17 views
J
Contributor
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actually it is only possible to escalate a ticket by mail, in follow a SLA breach. but we would like to do other things, like add a watcher or reassign the ticket, or so on

1 reply

J
Contributor
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nice too would be some conditions, example only a SLA breach for tickets, which are opened by a human. we also get tickets from IoTs, which not necessarily need a first responce

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