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SLA conditions or Rule Conditions

Related products:Freshdesk
  • September 12, 2019
  • 1 reply
  • 6 views
R
Apprentice

Currently Rule and SLA are working on first condition match in order to match , it can be basis on best match condition of All SLA's and All Rules.

1 reply

A
Community Debut

Hello Rahul,


We would really love to understand and help you with your requirement since yours seem to be a specific use-case. We have sent an email to discuss this at length with you.


Thanks!

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