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SLA Escalation actions

Related products:Freshdesk
  • February 15, 2014
  • 3 replies
  • 38 views
M
Contributor

is there a way to set Escalation actions other than to an Assignee? We would like to escalate to a group. It appears that the escalate action is only to an individual (agent).


3 replies

S
Contributor

Hi Marc, 


This feature is currently not in our list of priorities. However, if more people find this feature useful we would consider implementing the same. 


Thank you

G
Community Debut
  • gmerizzi
  • Community Debut
  • April 25, 2016

+1

M
Community Debut

Voted. It should be possible to escalate to a group.

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