is there a way to set Escalation actions other than to an Assignee? We would like to escalate to a group. It appears that the escalate action is only to an individual (agent).
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.