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SLA resolve within not used

Related products:Freshdesk
  • November 20, 2018
  • 1 reply
  • 10 views
W
Apprentice

Is there an option not to use the 'resolve within' option.

We have SLA with our customers only on respons time.

1 reply

aravind.sundararajan
Skilled Expert
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Hello Ward,


At the moment, you can't skip the 'Resolve within' section while setting up a SLA policy. I'd advise you to set an arbitrary value (say 5 years) and keep working on tickets based on the actual response time SLA set.  


Cheers!

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