Hello
It would be good to have the ability to see the timeline of SLAs against a ticket.
For example
Ticket 12345:
Start 10:00 04/10/2024
Stop 11:00 04/10/2024
Start 12:00 04/10/2024
Stop 13:00 04/10/2024
Violated SLA 14:00 04/10/2024
Some of our SLAs vary per product/type of ticket so trying to determine when the SLAs were in play against a ticket by working through the activities tab is almost impossible.
This is key to determine how we can improve our performance on meeting SLAs.