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Slack Integration - send a scheduled message to a Slack channel based on a number of conditions specified in ICS

Related products:Freshservice
  • Sep 14, 2023 7:23 AM UTC
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ks2021
Apprentice

It would be great if there could be a scheduled send action from ICS to a slack channel based on a number of conditions specified in ICS for example: post a message to a channel containing all ticket IDs with a status of Pending so we can get a daily rundown of tickets that need completing or reviewing - this is especially helpful as we have 3 shift rotations so we can ensure no tickets are missed