I want an option - other than priority - to cause a ticket to be pushed to Slack.
Our team of agents often need to confer with non-agents to get information and respond appropriately to tickets. We have determined Slack to be a good option for this, but we only want to push the tickets we need to these staff so they aren't bogged down with every ticket and don't respond.
The only option we have found is for us to establish a specific priority status to assign the ticket to be pushed to slack. This means that agents need to be careful on how they set priorities statuses for their own work to not accidentally push a ticket to a slack channel.
