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SMS messaging from Freshfone

Related products:Freshdesk
  • Apr 12, 2014 4:41 AM UTC
  • 6 replies
  • 35 views
Apprentice

I am evaluating Freshfone and it looks good.  We use Google Voice and love the ability to text to our customers.  If we were to switch to Freshfone, we would lose that functionality. Is that on the product roadmap?

6 replies

Apprentice
  • ben_strachan
  • Apprentice
  • Dec 27, 2014 7:46 AM UTC
Any progress? My business needs to text our customers
Community Debut
  • gavinrcooper
  • Community Debut
  • Apr 7, 2015 4:28 PM UTC

Absolutely, without this function, Freshfone is not as attractive. 

Contributor
  • elise
  • Contributor
  • Jun 14, 2016 5:04 PM UTC

It will make businesses more accessible to Deaf people as well. We'd love to be able to text with support.

Community Debut
  • mike_15005
  • Community Debut
  • Nov 18, 2017 1:54 PM UTC

Any updates to this?  SMS <-> Freshdesk integration would seem like a given, especially considering that Freshdesk uses Twilio as a phone provider and it would be trivial to implement -- it should operate just like Facebook Messaging.

Community Debut
  • info_16952
  • Community Debut
  • Mar 30, 2018 10:05 PM UTC

No SMS integration? This is clearly a deal braker

aravind.sundararajan
Skilled Expert
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Hello,


Did you get a chance to look at the SMS integration with FireText?  Although a native SMS option isn't available yet, this has been lapped up by quite a number of our users.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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