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Software Management for Retired/Lost/Stolen Assets Improvement

Related products:Freshservice
  • March 2, 2023
  • 3 replies
  • 128 views

Kelly O'Connor
Apprentice
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Dear Team, 

 

Would it be possible to improve the management of software which has been discovered on an Asset, when the status of an Asset changes?  For example the ability to remove all discovered software on an Asset when you set it to Retired/Stolen?  Or perhaps the ability to select all the Software on the Asset and bulk Delete it?  This would massively improve the usability of the system when the Asset is no longer in use.

Thanks!

3 replies

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  • Skilled Expert
  • March 2, 2023

@Kelly O'Connor  I think this is already possible using asset workflows.  You can watch the asset for a particular asset status changes and then remove the associated software from the asset record and disable asset discovery.

 


Kelly O'Connor
Apprentice
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@repatterson - thanks but I can’t find an action/condition to check on the Asset State field?


Kelly O'Connor
Apprentice
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@repatterson - it’s ok, I had to specify the Asset type first and not all!  Thanks for the help