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Solution Article Descriptions

Related products:Freshservice
  • April 16, 2026
  • 0 replies
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Solution articles should have a standalone article description field that could be used to populate the “Popular Articles” cards. 

Currently it shows the first ~150 characters of the article ending with an ellipse. There’s no easy way to generate a clear description that isn’t either cut off and/or awkwardly pasted at the top of the article. 

You can add an invisible text string to the article using the code viewer, but this is tedious work and it still forces a very specific character limit to prevent being cut off or continuing into the article body before being cut off.