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New Idea

Solution Articles - Additional sort/filter options

Related products:Freshservice
  • August 12, 2025
  • 3 replies
  • 70 views

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I am requesting an enhancement to Solution Article management.

  1. Add additional columns to the Solution article view:
  • Created Date
  • Last Modified Date

 

  1. Ideally, the Solution Article view should have a filter button that allows you to filter in the same manner as the ticket, problem, change, etc. views.

Thank you

3 replies

kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • September 2, 2025

I’ve been asking for years to do this - specifically to include the “review by” date so we can easily look ahead to se what’s coming up AND see which articles are missing a Review By date.


liamstone30000
Community Debut
  • Community Debut
  • September 3, 2025

That’s a really practical suggestion. Having created/modified dates and filter options would make managing articles much easier, just like tickets. I’ve seen similar feature requests discussed on forums where people also highlight the importance of better article management tools.


mford_gd
Top Contributor ⭐
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  • Top Contributor ⭐
  • November 24, 2025

This has been an Enhancement Feature I have requested in the past.  We can see the modified date inside the article, but not in the Solution Article TOC.  It would be divine to be able to see what articles were recently updated.  Particularly for those of us who share our Article with Freshchat or even an overnight Support service.  Great idea!