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Solution Articles - Automation Workflow Support and Templates and Field Manager

Related products:Freshservice
  • July 15, 2025
  • 0 replies
  • 29 views

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Hi,

I think it would be great to have automation fields/triggers/placeholders for solution articles. In my use case, I wanted to setup an automation workflow that when a solution is new and published it will send an email to X people notifying them that a new solution has been created and this is the  {{solution fields.solution url}}.

With that, solution article template and field manager so we can create custom fields and templates. Custom fields can then be used in automation as well.