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New Idea

Solution - Auditing (Activity)

Related products:Freshservice
  • October 17, 2025
  • 1 reply
  • 25 views

Before a Solution Article is published or drafted, there should be a secondary screen that asks what has been changed so you can add in what information has been changed or why it was changed e.g. add in a screenshot of an email of who you got the information from it.

 

OR have a conversation history and be able to tag people within the backend of the article where they can add private notes. This is for auditing so that we can tell why and when something was changed and not just the version history. We need to know where information came from and why.

1 reply

  • Author
  • October 28, 2025

There should be an Activity tab within the edit screen so you can see the above information also.