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Solution Author is not changed when solutions are updated by agents and (and the Author is automatically added as Watcher to article feedback)

Related products:Freshdesk
  • September 28, 2018
  • 0 replies
  • 22 views

  • Contributor

When I published an article, I am the Author of the article.


When an agent edits the article and then publish the changes, I am still the author of the article - Not the agent. 


The Author is automatically added as a watcher to the article feedback tickets (created when a customer sends in a feedback on a solution article).

This cannot be changed. 


This means I get article feedback messages for articles I haven't updated.


The only way to go about this would be to unwatch me manually from such tickets.
Since I publish 500+ articles this is a lot of manual work.


Suggestions:

  1. Allow us to remove the automatic watcher assignment for articles.
  2. Automatically change the Author when an article is updated and published.