Can we please have a Free Text field at the bottom of the Solution Articles so that when Requesters or Agents mark a Solution Article as good or bad, they can write why and what is wrong with it or what information needs to be changed, is it now obsolete…
Even having it flag as Pending Review so that we can see what an article has been marked as needing to be reviewed or ‘thumb down’. There needs to be a way to provide more information. Having just a thumbs up and thumbs down does not give you any information as to why it was good or bad.
And also have a rating system so we know which are our most used and most useful articles.
If the article gets marked as needing review and it is a published article, it should then be marked as urgent review and be removed as a published article.
