Solution for linking solutions to each other

@aravind - thanks for your persistence on this issue. We are currentlyh building up our solutions pages and we would like to see more automations as mentioned above, before we officially roll this out to our end users (hopefully this year). Please let me know if there is a beta program, as I would like to enroll in it!

+1

I think that this feature should have been a requirement from the start.

Cheers.

Would love it!

Yeah the Mint Version currently is even a downgrade to this, since it does even hide the REST URL when working on Sub Solution Level. You need to copy the adresses from the links instead of the browser input...

This is a core need for easily maintaining a knowledge base.  Could definitely be a deal breaker for us to move to another solution just because of the fact it's not being addressed.  Simple search for articles when adding a link while editing an article would suffice.

Also potentially a deal-breaker for me! I mean, I might as well just use any simple content management system without this feature!

This is needed. The auto-generated list of related articles is not helpful. I need to be able to control the list somehow.

Here's another vote in favor.

I think this would be especially useful for Knowledge Bases with multiple languages supported. I'd like to be able to mass translate articles and have the links be the same across all languages. Right now if I do a straight translation, all of the links on the Spanish site will take you to the English version of the site.

Dear Freshdesk team, 

Any update on this? It's really strange to see that this very core feature is not implemented. 

Solutions are about providing the right information to the client. If there is no solution for the links to stay updated after slug/domain change/any other reason - it's making the solution center totally unreliable. 

As an example, Wordpress has the easiest implementation for this, providing visual links to pages. This assures that once the target URL changes, the link is still valid, which is crucial.  

Regards, 

Igor Nusinovich

Valigara Online Jewelry Manager

Freshdesk - please give us an update on this feature request - its been many years that people have been asking for this!

Hi Sajesh,

This is great news. This is what we've been waiting for! I just tried the feature though and it doesn't seem to show up. (See screenshot.) Does its availability depend on which plan one has?

Best,

Diego

 Only thing that would make me REALLY happy, is if this feature was added to links created out of images as well!

I do this all the time. Basically each article in our knowledgebase ends with an overview of directly related articles. These are buttons (images) that link to said articles. This works as a solution for any button that isn't coded in the stylesheet and used through headers.

Right now this means I have to manually search for the URL and copy that to the right field. Being able to choose an article from a menu would make this task a lot easier.

It would solve the issue with the related articles. However, the wish to be able to fast-link an article to an image would remain. I also use it to add buttons to other articles within the text. Though admitedly not as often as I use it for the related articles. With the option to manually choose which articles show up in the related topics section, the remaining hassle to link images to articles isn't quite as annoying as it is now.

Though I would have to add that right now I also have the option to add overview pages to the list of related topics, which I often do. And I can make the distinction between overview pages (overzichtspagina in the image), getting started articles and other articles easy to spot through the colour of the button. So on second thought the option to choose the articles in the related articles section might not truly cut it.