Please can FreshDesk be enhanced to allow us greater control over the permissions of solution articles.
As mentioned on this
I need to be able to specify that only employees can have access to a certain set of articles, That is a mix of contacts linked to a company, agents, and collaborators. It seems I can only select one group of user personas.
+11Making use of Agent Roles within solutions would be incredibly helpful, and permissions should be multi select - for example
FreshDesk Roles = Agent, Collaborator
AND
Company Name= ABC Customer
+5Linking a similar post with more upvotes so hopefully can gather some attention!
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