Solution articles are sent to kbase@companyname.freshservice.com where they are placed in the Draft folder.
There is no notification sent to any Agent with a Role of Knowledge Base Manager when an article has been added to the Draft folder.
The Knowledge Base Managers need to manually check the Draft folder to see if an article has been placed there.
Is there a way to have an email sent to the Knowledge Base Managers when an article has been placed in the Draft folder?
Thanks,
Bruce
