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Solutions: Public vs Private

Related products:Freshservice
  • Jun 11, 2015 5:59 PM UTC
  • 3 replies
  • 44 views

The individual solutions articles should be able to be made either 'public' or 'private' within a folder. For instance, I have a folder under Software category called Adobe. There are articles for end users to self-help, but there are also articles for agents to use for reference when helping. We shouldn't have to create another folder structure for the private, agent-only articles. Just need a checkbox and a field that marks each article as either private or public, that's all.


3 replies

  • Community Debut
  • Sep 2, 2019 3:41 PM UTC

I know this request is four years old, but we were looking for this as a feature as well.

Thanks.


  • Community Debut
  • Sep 20, 2019 6:09 PM UTC

Agreed Danny


Jeddybearboss
Community Debut
  • Community Debut
  • Sep 6, 2024 12:19 AM UTC

Agree!