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Solutions refresh date warning

Related products:Freshdesk
  • January 13, 2015
  • 2 replies
  • 16 views

Hi,


We publish many solutions along the year, and most of them become obsolete after a while as everything changes all the time.

It would be really nice is Freshdesk could send a email, or auto create a ticket everytime a published solution is x months old (configurable).

This way we can check if the solution is still valid after 6 months, or if it should be updated or even completely removed.

2 replies

  • Contributor
  • January 13, 2015

I'd also even propose that there's an end date for publishing on topics that are marked as Workaround. This would allow the solution to automatically expire at an appropriate time.


  • Apprentice
  • December 30, 2016

Yes that would be a great feature to be sure Solutions are updated.