New Idea

Solutions wish list

lindsey.chegwidden · 2022-09-29T14:22:23+00:00

Show ticket ref in the article when a solution is linked to a Problem as a solution / workaround Remove articles from the knowledge insights list once it has been amended without having to reset analytics losing the view count Audit trail - show changes made and who by Allow changing of article properties by an admin without having to republish Allow publishing of an article without having to update the author (admin permission). Making minor updates to an article is clunky! Ability to pin articles or show in more than one category eg articles for new starters, articles for managers Show agent view count - would be useful to show as a separate count, some articles are visible to agents only and you can't see if articles are getting any views.

Related products:Freshservice

Forum|Forum|3 years ago
September 29, 2022
0 replies
19 views

+1

lindsey.chegwidden

Show ticket ref in the article when a solution is linked to a Problem as a solution / workaround
Remove articles from the knowledge insights list once it has been amended without having to reset analytics losing the view count
Audit trail - show changes made and who by
Allow changing of article properties by an admin without having to republish
Allow publishing of an article without having to update the author (admin permission). Making minor updates to an article is clunky!
Ability to pin articles or show in more than one category eg articles for new starters, articles for managers
Show agent view count - would be useful to show as a separate count, some articles are visible to agents only and you can't see if articles are getting any views.

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