Dear Freshdesk Team,
we make heavy use of the forum and our customers also like it very much, because customers can help other customers too.
Recently we have seen a lot of companies are using https://www.discourse.org/ as a forum software which has some nice features.
We would like to see the following features in Freshdesk Forums too:
- tag users e.g. @username (this should also send email notification to the user)
- Deeplink for specific forum posts and replies using a Share-button (example)
- Endless scrolling (see example) and maybe jump to the last reply within a topic automatically
- quote text of a specific reply and automatically hightlight it and allow to jump to the reply directly.
- more visual appealing like button (a heart symbol :) )
The alternative would be an integration of Discourse into Freshdesk with Single-Sign-On, so that our Freshdesk Customers are automatically signed-in.
Thankks
