Can we sort by Customer, group, priority, tag, etc… all in the current view, without having to filter by those specific areas. Maybe I want to answer all the open tickets by one customer so I can answer them all more quickly than filtering by each customer. There may only be a handful, I don’t want to filter each one out. I just want to see it all in the current view.
You can enter little carrots to sort by each category as shown below.
