I would like an extra 'sort by' field added so I can see the latest interaction either by client or agent.
At present, when you sort by last modified it also includes any ticket property updates which means a ticket property could be updated but there hasn't been any interaction for months yet this ticket will go to the top.
If a 'sort by' of latest interaction was added I could then see which tickets haven't been updated with any communication for some time.
Thanks,
Rich
