I want to be able to SORT the Columns (like in excel).
If I click on REQUESTER header, all the TICKETS should SORT A-Z by the requester name.
If I click on STATS header, all the tickets should sort and group by STATUS.
It's so simple.
Closed
Sort columns by selected headers
+2Please, I’m amazed (in a bad way) this is not a part of your design. This is really common and users expect to be able to click on a table heading to sort the list by that heading: one click A-Z, click again Z-A.
This is really annoying. We’re about 50 agents in our Freshdesk instance. We recently switched from another helpdesk, and this was one of the first things that struck us -why on earth is this not possible in Freshdesk? I guess its a really simple thing to implement too. Its just a simple order by / group by clause…
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.