When looking at this solution: Getting Started with Tickets I was looking for the newest articles to be published, but we do not have the ability to sort/filter. This would be handy when looking at what changes have been made recently but also looking at Solutions that you may have already read and understood but you can see there it has recently been updated so may be worth re-reading.
New Idea
Sort/Filter on Solutions
+8- Top Contributor ⭐
Please implement more sorting/filtering features in the Solutions module! As of now it is painful to try to organize our Solutions repository with few options for sorting (alphabetically by title would be a huge help on its own) or filtering. We can manually build categories and sub-categories but that is tedious and a large time commitment and quickly becomes a management nightmare.
Fixer of all things IT and the world's okay-est Dungeon Master.
+4- Top Contributor ⭐
I agree 100% we have over 641 Solution Articles in just one folder, sorting Manually is horrible and time consuming. We have the ability to sort by Author and Status - but not Title. Truly not helpful to try and search through articles.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.