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Related products:Freshservice
  • Sep 21, 2022 2:44 PM UTC
  • 8 replies
  • 144 views

Leon Duvivie
Contributor
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Hi,

 

I am looking for an option to be able to sort my saved ticket filters/views either alphabetically or custom.

Can this be made possible?

 

8 replies

rashmi.nag
Skilled Expert
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  • Skilled Expert
  • Sep 21, 2022 3:05 PM UTC

Hi @Leon Duvivie. Could you check and confirm if your request is the same as the below request?

If yes, I’d request you to upvote for the above idea and mention your use case in the comments section there.


Leon Duvivie
Contributor
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  • Author
  • Contributor
  • Sep 21, 2022 4:53 PM UTC

Hi rashmi,

 

If I am correct these request are not the same, the request you mention is about sorting tickets.

 My request is about sorting the saved views.

 

I am building an environment with 4 teams with 2 saved views each and they have to be able to see each other views. Now all views are sorted random. I want to be able to sort them.

example

My open tickets

My waiting tickets

Team 1 open tickets

team 1 waiting tickets.

Team 2 open tickets

Team 2 waiting tickets

Etc

 


rashmi.nag
Skilled Expert
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  • Skilled Expert
  • Sep 22, 2022 2:03 AM UTC

Thank you @Leon Duvivie for clarifying that. This idea is currently set to “Open” and others can upvote for it! 


rashmi.nag
Skilled Expert
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  • Skilled Expert
  • Sep 22, 2022 2:03 AM UTC
New→Open

groomsb31
Community Debut
  • Community Debut
  • Oct 24, 2022 4:59 AM UTC

Hi @Leon Duvivie. Could you check and confirm if your request is the same as the below request?

If yes, I’d request you to upvote for the above idea and mention your use case in the comments section there.

Thanks,I will try too.


  • Mar 6, 2024 9:59 AM UTC

Hello @Leon Duvivie ,

Thanks for your feedback. We have the option to star certain views so that those will always be shown on the top of the list. Hopefully that solves the problem here. Please let us know there are any other prevalent use-cases to support sorting on the list.

Thanks,

Aseem Aishwarya, Senior Product Manager


  • Mar 6, 2024 9:59 AM UTC
Open : Open for Consideration→Not Taken : Idea will not be considered

Daniel Söderlund
Top Contributor ⭐
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Is the started views keeps jumping around… :(