Currently, when viewing a list of tickets, you can add, remove and rearrange columns using the setting on the right-hand side. You can also sort the list using the setting on the left-hand side. However you can only choose one of the columns to sort by.
For example, say you have columns for Priority (low, medium, high) and Status (open, in progress, resolved). You can choose to sort by Priority (asc. or desc.), or you can sort by Status (asc. or desc.) - but not both.
If you sort by Priority desc. for example, you get a list of all the high priority tickets first, then the medium ones, then the low ones. But out of all the high priority tickets at the top of the list, the Status of those tickets could be in any order.
I’d like to suggest a feature that lets us sort a ticket list by multiple columns.
This would mean that, for example, you could sort by Priority desc., then Status desc. This would give you a list of all the high priority tickets first, and out of those, all the open ones would be grouped together, all the in progress ones grouped after that, and then all the resolved ones grouped at the end (followed by the medium Priority tickets, etc.).
My desire for this feature is to sort my ticket list in such a way that I know that the ticket listed first is the one I need to work on first (be it the most urgent, the one I haven’t responded to yet, or the one that’s been sitting there the longest (or all of the above!)).
