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Sortable Search Results

Related products:Freshdesk
  • October 18, 2013
  • 5 replies
  • 40 views
J
Contributor

Is there a way to sort/filter search results?


Would be good to be able to sort on a date field, ticket requester, tickets/solution/notes or even subject.

Search results look so messy right now.

5 replies

A
Contributor

It's very messy. Can you work on?

A
Contributor
  • astedfast
  • Contributor
  • March 26, 2014

I'd like to see the most recent ticket first, when searching by a requester.  Currently, I have to click through to get their most recent ticket.

S
Contributor

Hello, 


We are working on revamping the search. I will keep you posted with the developments. 


Regards 



C
Contributor

Any news on this one?


Ideally it would default to most recent ticket first then the rest in chronological order back to the first ticket.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Happy to let you know that filtering on search results is now possible. You'd get to use all the filter options that you'd see on the ticket list view page.


Also, there are 3 sorting options to choose from. Sort by:


  1. Relevance
  2. Date created
  3. Last modified




Cheers!

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