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Sound Notification

Related products:Freshdesk
  • Aug 10, 2012 10:17 PM UTC
  • 7 replies
  • 601 views
Contributor
If possible, It would be great if there was an area where you could choose a sound notification because when I'm busy, I don't really check too often if there's a ticket coming in and then, the next morning when I check I see there's some tickets there that I could have answered earlier!

Another option would be a desktop application which would pop up in the corner of your screen with "One new ticket" or something but, that would take quite a while to code so... That's probably not a good idea (Yet).

7 replies

Apprentice
  • john.morris
  • Apprentice
  • Aug 13, 2012 2:36 PM UTC
You could always just use your sound rules in outlook (presuming your using outlook).

John
Apprentice
  • frederic
  • Apprentice
  • Aug 21, 2012 1:50 PM UTC
I believe using chrome desktop notifications would be a good idea.
Contributor
  • campbellwild
  • Contributor
  • Jan 23, 2013 9:42 AM UTC

I also think this would be a very good idea.  A desktop notification would be really handy.

Contributor
  • harryjamesuk
  • Author
  • Contributor
  • Jan 23, 2013 4:17 PM UTC

Yeah, I use Chrome and many other people do as well (No.1 browser!) so that'd be perfect!

Contributor
Yes,

HTML5 Notifications ( Supported by Chrome, Extension available in Firefox ) would be super so we could see new tickets coming in etc.

Thanks.


 

aravind.sundararajan
Skilled Expert
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Folks,


We now have the In-app notifications enabled in the helpdesk which also offers you to setup Desktop notifications . This feature is now live and it is available on all plans starting from Blossom.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Hello Liana,


Please refer to the article mentioned in my previous post. Here's where you would find the option :

image

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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