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Spam

Related products:Freshdesk
  • Jul 23, 2012 6:58 AM UTC
  • 31 replies
  • 126 views

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31 replies

  • Contributor
  • Dec 11, 2018 2:39 PM UTC

There are a lot of the same message coming from different emails addresses.  "Click here to see my pictures" or "Click to take my survey" type of messages, and others with subject lines that are not appropriate for a public forum. They are in our inbox when our team begins pretty much every morning, so they probably come around the same time every day.


  • Community Debut
  • Dec 14, 2018 7:27 AM UTC

I'm having the same problem. We got a lot of spammy emails from different gmails, so can't ban them all.


Here is a screenshot: https://i.imgur.com/WPs4jyV.png


I even set rules in Dispatcher https://i.imgur.com/lmtopRy.png, but still not working. I also created a rule in Supervisor with similar rules, but no luck.


I really need a better way to fight spam cause it's really annoying. We had 3-5 emails spam in the past, but it increases rapidly. Yesterday we get > 40 emails :(.


  • Contributor
  • Feb 4, 2019 5:28 PM UTC
Hi Is the spam filter available know? If not i want to have it activated on our account for testing Thanks Bernd

  • Community Debut
  • Jul 26, 2019 10:28 AM UTC

We are having huge issues with this too. We are concerned about data security. This must be improved.


  • Apprentice
  • Oct 8, 2019 12:32 PM UTC

Hello,

I do receive all my tickets as spam, but they are not spam 



hemanth.ramya
Contributor
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Hello Folks!


Apologies for the delay in response. Are you still facing the issue with receiving spam tickets in your Freshdesk account? If yes, please write to support@freshdesk.com and one of our support agents will assist you further on this.


Thank you.