I just recently learned that when marking a ticket as Spam they are deleted after 30 days and no data is being tracked and no report is available to analyze the incoming volume that my employees are marking as Spam.
When my CEO asked me to perform an analysis on the incoming Spam to identify the time our support team uses on spam tickets I was unable to do so beyond the 30 days.
Please add a Spam reporting metric where we can pull historical data that we can analyze this volume.
